| 1 | Can you send me a brochure?
A brochure is notoriously outdated by the time it reach you. BaliBagus.com provides a constantly up to date brochure -- our website. This allows us to redirect the costs on printing expensive brochures to better quality services for our guests.
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| 2 | What is 'The Confirmation Number ?
The confirmation Number is our unique contribution to give you light access and express reply of your request. The confirmation Number is not made by other contractors or providers.
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| 3 | What if I have a problem while on my vacation ?
Our staffs are gladly to assist your problems that may arise. Just dial: +62 361 245 505. Should you contact us once you are in Bali, there is no need to use the area code (+62 361), unless via mobile phone.
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| 4 | What is 'Internet Rate' ?
The Internet Rate is our very special rate. It can be 20%-70% of the Published Rate. Our Internet Rate is quoted in US Dollars or Rupiah Currency. It is usually nett (including tax & service charges), and always below the Published Rate.
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| 5 | What does it include on the 'Internet Rate' ?
Internet Rate includes 21% tax and service charges. Breakfast is included in some hotels (please read carefully).
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| 6 | What is 'Published Rate' ?
The Published Rates is the price from hotels or tour contractors. It will be applied if you deal direct booking to the hotel and/or provider.
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| 7 | How to make a reservation?
- Choose your favourite hotels in Bali where you want to stay by visiting
hotel pages or other products and services.
- Should you find a product or service that meet your expectation, please
click "the reservation form button ", then simply fill it out and
do not forget to read carefully the terms and conditions.
- Try describe your special request (if any) on the "description "
box available on the form.
- Do recheck your email address carefully before submitting your request.
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| 8 | How long does it take to get the reply?
We will reply your request/reservations within 2 x 24 hours max (office hour).
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| 9 | How can I be absolutely sure that my hotel room/service required is reserved?
Upon receiving your reconfirmation of the booking, we will send you a confirmation slip by email. The confirmation slip bears the room/service confirmed. If you have further questions, please contact us at +62 361 245 505, mobile +62 81 2397 4001, or send email to booking@balibagus.com.
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| 10 | How to pay the hotel reservation?
- Upon receiving our confirmation, your credit card details are required.
It will be used as a guarantee and will be charged if there are any cancellation
within certain period of cancellation policy.
- You should made all payments directly to the reserved hotel upon arrival
by cash or Credit Card.
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| 11 | How do I cancel the reservation?
Please email us the previous correspondence and change the subject with "Cancellation
for hotel name". Cancellation usually should be done 7 days prior to arrival (low season), 14 days prior to arrival (high season) and 45 days prior to arrival (peak season) based on hotel policy. Early check out or No-show will be charge total room booking.
Cancellation deadline or due date will be stated in each
booking confirmation.
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| 12 | Should I pay directly to the hotel after check in?
Yes. Your credit card details is used for guarantee only. Unless there is a cancellation fee or no-show then it will be charge automatically by the hotel.This condition is not valid for High and Peak season.
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| 13 | How do i know there will be no double charge to my credit card?
You may ask the hotel for the confirmation.
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| 14 | How do I search for a particular hotel?
Since this may be your first trip to Bali, we would like to guide you in selecting the best hotel that suit your particular activities or interest. Our Hotel & Villas Finder can help you to search hotel based on your interests and activities, or the location of the desired hotel, compared using the basis of price and rating.
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| 15 | Do I need Visa in Bali?
Yes, you do. Please read the following information:
The Department of Justice and Human Rights has officially determined that as of
1 February 2004.
1. The Free Visa Facility (length of stay max. 30 days) will be issued
to citizens of the
following countries: Brunei, Malaysia,Philippines,
Singapore, Thailand, Vietnam,
Hong Kong, Macao, Morocco, Chile, Peru.
2. The Visa-on-Arrival Facility (length of stay max. 30 days) will be issued
to citizens of the
following countries: Australia, Argentina, Brazil,
Canada, Denmark, Finland, France,
Germany, Hungary, Italy, Japan, New Zealand, Norway, Poland,
South Africa, South Korea,
Switzerland, Taiwan, United Kingdom, United Arab Emirates, United States.
3. Citizens of countries not stated above are required to apply for a visa
at the
Indonesian Embassy/Consulate in their country of
domicile.
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